Welcome to Our new Home!
We've been hard at work to make sure your new shopping experience at our online vape shop is fast and secure. Our new site is more responsive than ever before. We hope you enjoy this upgrade.
If you have not already received an email from us inviting you to activate your user account on our site, you will be in the coming days. We have a very large list of customers and it will take our system the course of several days to e-mail everyone.
Please do not create a new account if you already have one with us. Use the link in the new account email to reset your password for your account. If you need to make a purchase in the interim, feel free to check out as a guest and we can apply your points at a later time.
Since we've completely changed our platform, your user account will need to be activated by you and your password will need to be reset. All passwords on our old site are encrypted and this prevented us from being able to migrate them to this new platform. We apologize for the inconvenience but this is a very important security measure.
Please check your inbox and spam folders for the account activation email we'll be sending over for more information on how to activate your user account. If you have any questions contact our support team via the support link at the bottom of the page or you can call us at: 1 (866) 866-6370.
We have not migrated over all of your prior purchase history, rather we will be leaving that on our old system and starting fresh here. Not to worry, we will continue to keep the old site up at a new web address for the next 60 days so that you can login and still reference any outstanding orders or prior purchase information:
You can visit our old site here*: https://old.volcanoecigs.com
*Please note we have disabled the checkout on this site. You will not be able to submit any orders there, only view the site as it was and login to your user account to view your information.
Our New Points and Loyalty Program
Along with our brand new website, we are excited to announce our new VOLCANO eCigs rewards program. We've migrated all of the points you accrued on prior purchases into our new system here so you still have those to spend. In fact, we've also integrated our in-store rewards program with our website and you'll now be able to spend your points both on site and in-store moving forward!
Our new program is calculated differently but still equates to the same amount in terms of discounts. For every dollar you spend you will be able to earn 1 point. As your points add up you will be able to exchange them for various rewards online and in-store.
To earn points:
- Create a free VOLCANO eCigs customer account located on the account page or on the rewards tab. (Guest purchases will not be eligible)
- Shop online or in-store as you would normally. If shopping online be sure to sign into your account before checkout.
- While shopping online, make sure you're logged into your account and during checkout, your points will automatically be added to your account for every completed purchase.
To redeem points:
- If you are shopping in-store, your sales associate or the customer facing tablet will prompt you with your available discounts if any apply.
- Online customers will be able to redeem rewards via coupon code at time of checkout.
In order to see your point balance, available rewards you can earn, and reward history, simply click the REWARDS tab at the bottom of the website and log into your VOLCANO eCigs account if you haven't already. You can check your point balance and redeem your points for any corresponding discount you are currently eligible for that is displayed on the rewards popup.
The rewards program will automatically then issue you a coupon code to use at checkout to apply the discount you've selected, or you can also visit one of our many retail locations and simply ask a sales associate to check your balance and redeem them on your in-store purchase!
We hope you enjoy using our new site and rewards program and look forward to seeing you online and in-store soon!