Our Commitment During COVID-19: Live Blog



Last Update: 4/1/2021 6:00 PM HST

Aloha VOLCANO Ohana,

For the health and safety of the public, VOLCANO’s policy is to notify the public of confirmed positive COVID cases.

We are reaching out to inform you today, April 1st, 2021, that one of our employees who works at both our Kapahulu and Ala Moana locations has tested positive for COVID-19.

We have closed both locations and have had our employees take rapid COVID tests. While waiting for all results, both locations will remain temporarily closed, and a professional service company will be completing a deep UV light sterilization.

We will send out another notification once we confirm we are able to open back safely.

Latest Shift Employee Worked

The employee last worked on Tuesday, March 30th, 2021, and worked from 8:45 AM to 5:15 PM, shifting from Kapahulu earlier in the day to Ala Moana.

Precautions We Have Been Taking to Prevent Further Spreading of Viruses

All employees are required to wear face masks, practice and enforce social distancing, and queue customers six feet apart. All stores have been fortified with Plexiglass barriers, social distancing signage and markers, and sanitation supplies. Hand-sanitizing solution is available for employees and customers. All customers entering VOLCANO stores have been required to wear face masks. To further help minimize the risk of spreading viruses, all on-site employees follow cleaning procedures at the start and end of each day.

We appreciate your understanding and consideration.


Last Updated: 6/30/2020 12:00 PM HST

To Our Valued Customers,

We are pleased to announce that VOLCANO eCigs has officially and safely reopened all 14 retail locations in Hawaii. Amidst this difficult time, we cannot thank you all enough for having supported us by shopping through our online website. We're eager to see you back at our stores to present new products and provide you with your vaping essentials and have also implemented new safety precautions to reduce the risks of virus spread and contamination. 
Please note that our VOLCANO Vape Kiosks at shopping centers will follow the adjusted temporary hours and any restrictions provided under the mall management.

With the presence of COVID-19 still at bay, the health and safety of our employees and customers remain a top priority. We have enforced new temporary rules and rigorous sanitary procedures throughout our brick and mortar locations to remain vigilant. We ask that you please respect and abide by these new rules before entering our stores.

Temporary Rules & Precautions

• All employees are required to wear masks while assisting customers and handling transactions.
• Customers entering our stores are required to wear masks.
• All retail locations incorporate multiple sanitizations of fixtures and handles daily.
• Hand sanitizer is available upon entrance.
• There is a limit on the number of persons in our stores which includes our staff.
• There is absolutely NO VAPING indoors or near our doors until further notice.
• Contactless shopping and delivery are available through our online site at volcanoecigs.com.

Locate Our Stores

For contactless delivery, you can continue to shop online with free shipping on orders over $29.99. We ship orders within 24 hours Monday - Friday, excluding national and Hawaii holidays. See shipping details here.

We appreciate your endless support and understanding. Should you have any questions or concerns, please feel free to reach out to us at (866) 866-6370 or email support@volcanoecigs.com.


Shopping With Contactless Delivery

Use Your In-Store Rewards Online
If you've collected in-store VOLCANO reward points, you can still collect and redeem them for discounts to shop online.

Complete this form to access and use your points on our website.

Shop Online with Free Shipping
We will continue promptly shipping orders per normal through our retail website with free shipping on orders over $29.99.

Same Day Shipping
Orders are shipped within 24 hours Monday-Friday, excluding national & Hawaii holidays. We also provide same day dispatch on orders placed before 12:00 PM HST.