Our Commitment During COVID-19: Live Blog

OUR COMMITMENT DURING COVID-19

Last Updated: 6/30/2020 12:00 PM HST


To Our Valued Customers,


We are pleased to announce that VOLCANO eCigs has officially and safely reopened all 14 retail locations in Hawaii. Amidst this difficult time, we cannot thank you all enough for having supported us by shopping through our online website. We're eager to see you back at our stores to present new products and provide you with your vaping essentials and have also implemented new safety precautions to reduce the risks of virus spread and contamination. 
Please note that our VOLCANO Vape Kiosks at shopping centers will follow the adjusted temporary hours and any restrictions provided under the mall management.

With the presence of COVID-19 still at bay, the health and safety of our employees and customers remain a top priority. We have enforced new temporary rules and rigorous sanitary procedures throughout our brick and mortar locations to remain vigilant. We ask that you please respect and abide by these new rules before entering our stores.

Temporary Rules & Precautions

• All employees are required to wear masks while assisting customers and handling transactions.
• Customers entering our stores are required to wear masks.
• All retail locations incorporate multiple sanitizations of fixtures and handles daily.
• Hand sanitizer is available upon entrance.
• There is a limit on the number of persons in our stores which includes our staff.
• There is absolutely NO VAPING indoors or near our doors until further notice.
• Contactless shopping and delivery are available through our online site at volcanoecigs.com.

Locate Our Stores

For contactless delivery, you can continue to shop online with free shipping on orders over $29.99. We ship orders within 24 hours Monday - Friday, excluding national and Hawaii holidays. See shipping details here.

We appreciate your endless support and understanding. Should you have any questions or concerns, please feel free to reach out to us at (866) 866-6370 or email support@volcanoecigs.com.

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Shopping With Contactless Delivery

Use Your In-Store Rewards Online
If you've collected in-store VOLCANO reward points, you can still collect and redeem them for discounts to shop online.

Complete this form to access and use your points on our website.

Shop Online with Free Shipping
We will continue promptly shipping orders per normal through our retail website with free shipping on orders over $29.99.

Same Day Shipping
Orders are shipped within 24 hours Monday-Friday, excluding national & Hawaii holidays. We also provide same day dispatch on orders placed before 12:00 PM HST.