URGENT UPDATE: NATIONWIDE SHIPPING REOPENED
UNTIL FURTHER NOTICE. PLACE YOUR ORDERS ASAP.
To Our Valued Customers,
Due to no official announcement regarding the PACT Act enactment yet being made, we have temporarily reverted our website back to provide shipping for previously permitted continental states. As soon as the enactment is in place we will be reverting immediately back to all PACT Act compliant changes.
We sincerely apologize and understand the confusion and frustration these changes may have brought upon our customers, however, we want to give you all a final opportunity to place any orders with us to stock up on products and use the remainder of your reward points while you still can.
Please review our latest updates below.
1.) We will continue shipping nationwide (state law permitted) until USPS will no longer accept packages.
2.) All orders will require an Adult Signature (21+) upon delivery with a valid ID check.
4.) There will be no Adult Signature Fee required for orders that qualify for free shipping only. All orders below $75 are subject to a $5.00 Adult Signature Fee.Please be advised that USPS will enact PACT Act legislation laws at any given time, therefore entailing us to revert back to being compliant without notice.
If you have any questions regarding these changes you may send an email to email@example.com or call/text (866) 866-6370.
We appreciate your support and thank you for your patience.
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To Our Valued Customers,
As an urgent reminder, the Prevent All Cigarette Trafficking (PACT) Act legislation enforcement deadline is April 26th, 2021. This entails that the United States Postal Service may enforce all PACT Act regulations at any time between now until the given date.
To help you better understand how the outcome of the PACT Act will affect you we have provided crucial information pertaining to Hawaii (State) customers and customers within the continental (Mainland) US.
The following change will occur once USPS is no longer accepting packages.
Hawaii Destination Shipping Addresses
All online orders will be shipped via USPS Priority Mail and require an Adult Signature upon delivery (Age 21+). As a part of the PACT Act’s regulation to prevent sales of electronic nicotine delivery systems (ENDS) to minors, a valid government issued ID must be presented at the time of delivery to verify age.
Our Free Shipping minimum for online orders will be increased to $75 or more. Due to the increase costs in shipping, we will also be increasing the minimum to receive free shipping for online orders from $29.99 to $75 on April 23rd, 2021. Orders that do not qualify for free shipping are subject to a $5.00 Adult Signature Fee.
Continental US Destination Shipping Addresses
On or before April 26th, 2021 we will no longer be able to ship directly to continental US addresses . We encourage that continental US-based customers who have a VOLCANO Rewards Account redeem any accumulated loyalty points or rewards as soon as possible. We apologize that we will not be able to compensate for any loyalty points or rewards that are unused after April 23rd, 2021, or after federal requirements are enacted.
We have chosen to partner with eJuiceDB to continue providing select popular products from our website to customers residing in the continental US. This transition will take place on or before April 26th, 2021. EJuiceDB is an online retailer that will carry a small selection of our products and will be utilizing a nationwide parcel carrier network to deliver orders within the continental US. All transactions, inquiries, and support for our products will be managed entirely under eJuiceDB.
For customers shipping to the continental US, our site will redirect you to eJuiceDB to shop our products. These changes will occur at any given time over the next couple of weeks, and we will continue sending updates to keep everyone informed.
We appreciate and remain grateful for your loyalty to our business over the years. Thank you for your patience and continued support as we undergo our new compliance structure online.
Please send questions regarding these changes and the PACT Act to firstname.lastname@example.org. We will do our best to answer your questions and clarify anything needed.
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At this time we do not have further concrete information to make any additional announcements, however, we are monitoring the impact of the PACT Act legislation closely and will continue to update you and our live blog as we learn more.
We thank you for your patience and support.