Our Customer Service Team answer thousands of calls everyday helping customers with a wide range of issues.

With the collaboration of the Customer Service Team and RMA Department this week, here are some tips on keeping great vapor production with the INFERNO BCT TubeTank.

Our Customer Service Team and RMA Specialists have a checklist of quick troubleshooting steps to quickly resolve issues with the INFERNO BCT TubeTank. Here are those steps:

Battery Check

Make sure that your battery is in good condition, fully charged and clean to assure there is no connectivity issues.

Deactivate & Vape On

When we vape with manual devices, we tend to deactivate our devices (let go of the activation button) at the very same moment we stop vaping. Although in most cases this is completely fine, when using the INFERNO BCT TubeTank, it can result in a lack of vapor production and even eliquid build up. When we deactivate at the same time that we stop vaping, vapor gets trapped in the air stem.

Experiment:

Activate your device and vape from your INFERNO BCT TubeTank. Deactivate (let go of the activation button) at the same time you stop vaping and immediately remove your drip tip. You should see vapor coming out of your BCT TubeTank.

The vapor trapped in the tank will turn into eliquid again which can cause eliquid build up in your tank, lack of vapor production and possibly eliquid in your mouth. To prevent this, continue vaping at least 1 - 2 seconds after you have let go of your activation button.

Regular Maintenance

To minimize the eliquid build up in your INFERNO BCT TubeTank, be sure to regularly clean it out by first separating the BCT TubeTank and battery. Blow through the bottom of your INFERNO BCT TubeTank. This will clear up any e-liquid build up that may be in the airway of your INFERNO BCT TubeTank.

View our INFERNO BCT TubeTank FAQ's for more tips on taking care of your e-cig >